Ordering from the United States
United States Shipping
Purchases from the USA are shipped within 24 hours (business days) using Fedex International Priority. Displayed United States shipping rates are based on the address details available in your account or as submitted when checking out as a guest customer. Shipping rates are weight based.
As soon as we have shipped your order you will receive an email that contains a link to the website with tracking information. Registered users can also check the status of their orders in ‘My Account’.
During checkout you will be given the expected delivery times for your destination. Delivery to the United States usually takes 2 business days (Fedex International Priority). Overnight delivery to the United States is possible on request (without surcharge) when ordered before 12:00pm Amsterdam time.
We make use of Electronic Trade Documents in order to optimize the Customs Clearing Process. In exceptional occasions, customs clearing can delay the planned delivery. This is beyond our control.
Taxes and duties
United States customers are serviced Delivery Duties Paid (DDP). This means that the prices for United States customers already include all customs duties and processing fees. To ensure that pricing, taxes and delivery costs are displayed accurately, we recommend that you create an account and visit us as a registered customer.
For return information, view our Return Policy.