Ordering from the United States
United States Delivery
We offer free shipping to the United States, and use DHL Express and FedEx as our couriers.
Packages that are shipped to the United States are expected to be delivered between 1 to 3 business days. Your package will be delivered within one business day if the order is placed before 12pm Amsterdam time (CET) which translates to 6am EDT, 5am CDT, 4am MDT, and 3am PDT. All orders are processed on business days from Monday through Friday excluding holidays.
Taxes & Duties
United States customers are serviced Delivery Duties Paid (DDP), entailing that the prices for United States customers already include all customs duties and processing fees. There will be no extra costs at delivery.
We make use of Electronic Trade Documents in order to optimize the Customs Clearing Process. In exceptional occasions, customs clearing can delay the planned delivery. This is beyond our control.
As soon as we have shipped your order, you will receive an email that contains a link to the website with tracking information. Registered users can also check the status of their orders in ‘My Account’.
Please read our Shipping & Returns page for return information.