Shipping & Returns

  • United States

    Free shipping

    We offer free shipping within 20 to 30 business days.

    Our affiliate courier, FedEx, provides excellent delivery service.

    For security reasons, we cannot ship to P.O. boxes or military addresses. For questions, don’t hesitate to reach out to us at [email protected].

    Track your package

    Once your order has been shipped, you will receive a Track & Trace link by email. As a registered customer, you can also check the status of your order(s) via your Account.

    We use Electronic Trade Documents to streamline customs clearance, though rare delays of up to 30 days may occur. This is beyond our control. Tracking information is generally accurate and up to date.

    Taxes & duties

    Please note that prices on shop.artipoppe.com include customs and duties. Sales tax, if applicable, will be added at checkout. Rest assured that your order will be shipped without any additional fees afterward.

    Free returns

    We hope you love your Artipoppe, but if you change your mind, you can return your item from the United States for free.

    Register your return within 28 days of receiving your order via the Return Request page or through My Returns in your Account. Once completed, you will receive an email with packaging and shipping instructions.

    Return policy

    • Returns need to be delivered to Artipoppe in the Netherlands within 28 days after receiving your order.
    • Returns must be in perfect condition. Please ensure the original packaging and all accessories (i.e., gift box, instructions booklet and facing-out-insert for baby carriers) are included, undamaged and completely clean.
    • Used products cannot be returned. A product is considered ‘used’ if a baby has been carried in it. If we cannot issue the refund, the package will be sent back to you.
    • When returning items, please use the original shipping box. If a significantly larger box is used, additional shipping costs may apply.
    • Refunds will be issued for the amount paid to Artipoppe; we cannot reimburse any taxes or duties paid to local governments.
    • Returns are available for refunds only. If you would like to exchange your item for something else, please return the product and place a new order.
    • If you used a Gift Card or voucher for your purchase, the original code will be reactivated within 14 days of receipt of your return.
    • Product sets purchased through Mix & Match can only be returned in full; partial returns cannot be accepted.
    • Product sets purchased through Mix & Match cannot be exchanged.
    • Returns and exchanges are not available for Artipoppe Archive Sale pieces

  • United Kingdom

    Free shipping

    We offer free shipping within 1 to 2 business days.

    Our affiliate courier, FedEx, provides excellent express delivery service. For questions, don’t hesitate to reach out to us at [email protected].

    Track your package

    Once your order has been shipped, you will receive a Track & Trace link by email. As a registered customer, you can also check the status of your order(s) via your Account.

    Taxes & duties

    Prices for the United Kingdom on shop.artipoppe.com include all taxes and duties. Rest assured your order will be shipped without any additional fees.

    Free returns

    We hope you love your Artipoppe, but if you change your mind, you can return your item from the United Kingdom for free.

    Register your return within 28 days of receiving your order via the Return Request page or through My Returns in your Account. Once completed, you will receive an email with packaging and shipping instructions.

    Return policy

    • Returns need to be delivered to Artipoppe in the Netherlands within 28 days after receiving your order.
    • Returns must be in perfect condition. Please ensure the original packaging and all accessories (i.e., gift box, instructions booklet and facing-out-insert for baby carriers) are included, undamaged and completely clean.
    • Used products cannot be returned. A product is considered ‘used’ if a baby has been carried in it. If we cannot issue the refund, the package will be sent back to you.
    • When returning items, please use the original shipping box. If a significantly larger box is used, additional shipping costs may apply.
    • Refunds will be issued for the amount paid to Artipoppe; we cannot reimburse any tax or duties paid to local governments.
    • If you used a Gift Card or voucher for your purchase, the original code will be reactivated within 14 days of receipt of your return.
    • An item can be exchanged only once; subsequent returns will be refunded according to our standard conditions.
    • Product sets purchased through Mix & Match can only be returned in full; partial returns cannot be accepted.
    • Product sets purchased through Mix & Match cannot be exchanged.
    • Returns and exchanges are not available for Artipoppe Archive Sale pieces

  • Australia

    Free shipping

    We offer free express shipping to Australia within 3 to 6 business days.

    Our affiliate couriers, DHL GoGreen and FedEx, provide excellent delivery service. You can choose your preferred courier at checkout. For questions, don’t hesitate to reach out to us at [email protected].

    Track your package

    Once your order has been shipped, you will receive a Track & Trace link by email. As a registered customer, you can also check the status of your order(s) via your Account.

    We use Electronic Trade Documents to streamline customs clearance, though rare delays of up to 30 days may occur. This is beyond our control. Tracking information is generally accurate and up to date.

    Taxes & duties

    Prices for Australia on shop.artipoppe.com include all taxes and duties. Rest assured your order will be shipped without any additional fees.

    Easy returns

    We hope you love your Artipoppe, but if you change your mind, you may return your item(s) for a refund or an exchange.

    Register your return within 28 days of receiving your order via the Return Request page or through My Returns in your Account. Once completed, you will receive an email with packaging and shipping instructions.

    Return policy

    • Returns need to be delivered to Artipoppe in the Netherlands within 28 days after receiving your order.
    • You can return your item(s) using a courier or delivery service of your preference. Please note the return costs are at your own expense.
    • Returns must be in perfect condition. Please ensure the original packaging and all accessories (i.e., gift box, instructions booklet and facing-out-insert for baby carriers) are included, undamaged and completely clean.
    • Used products cannot be returned. A product is considered ‘used’ if a baby has been carried in it. If we cannot issue the refund, the package will be sent back to you.
    • Refunds will be issued for the amount paid to Artipoppe; we cannot reimburse any taxes or duties paid to local governments.
    • If you used a Gift Card or voucher for your purchase, the original code will be reactivated within 14 days of receipt of your return.
    • An item can be exchanged only once; subsequent returns will be refunded according to our standard conditions.
    • Product sets purchased through Mix & Match can only be returned in full; partial returns cannot be accepted.
    • Product sets purchased through Mix & Match cannot be exchanged.
    • If you received the wrong design or a faulty product, you can always return it free of charge within 28 days after receiving your order. Please contact us at [email protected] with your Order ID and details of the issue. When returning the item(s), please try to use the original shipping box. If a significantly larger box is used, additional shipping costs may apply.
    • Returns and exchanges are not available for Artipoppe Archive Sale pieces

    Returning a product from Australia

    When shipping across EU borders, some steps must be followed to ensure your return is processed properly. For more information on how to ship your return, read more here. If you need personal assistance at any point, please reach out to us at [email protected].

    Send your return to:

    Artipoppe
    Nieuwe Rijksweg 68T
    4128 BN  Lexmond
    The Netherlands

  • Canada

    Free shipping

    We offer free express shipping to Canada within 2 to 3 business days.

    Our affiliate couriers, FedEx and DHL GoGreen, provide excellent delivery service. You can choose your preferred courier at checkout. For questions, don’t hesitate to reach out to us at [email protected].

    Track your package

    Once your order has been shipped, you will receive a Track & Trace link by email. As a registered customer, you can also check the status of your order(s) via your Account.

    We use Electronic Trade Documents to streamline customs clearance, though rare delays of up to 30 days may occur. This is beyond our control. Tracking information is generally accurate and up to date.

    Taxes & duties

    Prices for Canada on shop.artipoppe.com include all taxes and duties. Rest assured your order will be shipped without any additional fees.

    Easy returns

    We hope you love your Artipoppe, but if you change your mind, you may return your item(s) for a refund or an exchange.

    Register your return within 28 days of receiving your order via the Return Request page or through My Returns in your Account. Once completed, you will receive an email with packaging and shipping instructions.

    Return policy

    • Returns need to be delivered to Artipoppe in the Netherlands within 28 days after receiving your order.
    • You can return your item(s) using a courier or delivery service of your preference. Please note the return costs are at your own expense.
    • Returns must be in perfect condition. Please ensure the original packaging and all accessories (i.e., gift box, instructions booklet and facing-out-insert for baby carriers) are included, undamaged and completely clean.
    • Used products cannot be returned. A product is considered ‘used’ if a baby has been carried in it. If we cannot issue the refund, the package will be sent back to you.
    • Refunds will be issued for the amount paid to Artipoppe; we cannot reimburse any taxes or duties paid to local governments.
    • If you used a Gift Card or voucher for your purchase, the original code will be reactivated within 14 days of receipt of your return.
    • An item can be exchanged only once; subsequent returns will be refunded according to our standard conditions.
    • Product sets purchased through Mix & Match can only be returned in full; partial returns cannot be accepted.
    • Product sets purchased through Mix & Match cannot be exchanged.
    • If you received the wrong design or a faulty product, you can always return it free of charge within 28 days after receiving your order. Please contact us at [email protected] with your Order ID and details of the issue. When returning the item(s), please try to use the original shipping box. If a significantly larger box is used, additional shipping costs may apply.
    • Returns and exchanges are not available for Artipoppe Archive Sale pieces

    Returning a product from Canada

    When shipping across EU borders, some steps must be followed to ensure your return is processed properly. For more information on how to ship your return, read more here. If you need personal assistance at any point, please reach out to us at [email protected].

    Send your return to:

    Artipoppe
    Nieuwe Rijksweg 68T
    4128 BN  Lexmond
    The Netherlands

  • Other Countries

    Free shipping

    We offer free worldwide shipping on all orders.

    Our affiliate couriers, FedEx and DHL GoGreen, provide excellent delivery service. You can choose your preferred courier at checkout. For questions, don’t hesitate to reach out to us at [email protected].

    Track your package

    Once your order has been shipped, you will receive a Track & Trace link by email. As a registered customer, you can also check the status of your order(s) via your Account.

    We use Electronic Trade Documents to streamline customs clearance, though rare delays of up to 30 days may occur. This is beyond our control. Tracking information is generally accurate and up to date.

    Taxes & duties

    To ensure local prices, taxes and duties are displayed accurately, please select your preferred country of delivery while shopping on shop.artipoppe.com. For additional information, please read more on our Taxes & Duties page.

    Easy returns

    We hope you love your Artipoppe, but if you change your mind, you may return your item(s) for a refund or an exchange.

    Register your return within 28 days of receiving your order via the Return Request page or through My Returns in your Account. Once completed, you will receive an email with packaging and shipping instructions.

    Return policy

    • Returns need to be delivered to Artipoppe in the Netherlands within 28 days after receiving your order.
    • You can return your item(s) using a courier or delivery service of your preference. Please note the return costs are at your own expense.
    • Returns must be in perfect condition. Please ensure the original packaging and all accessories (i.e., gift box, instructions booklet and facing-out-insert for baby carriers) are included, undamaged and completely clean.
    • Used products cannot be returned. A product is considered ‘used’ if a baby has been carried in it. If we cannot issue the refund, the package will be sent back to you.
    • Refunds will be issued for the amount paid to Artipoppe; we cannot reimburse any taxes or duties paid to local governments.
    • If you used a Gift Card or voucher for your purchase, the original code will be reactivated within 14 days of receipt of your return.
    • An item can be exchanged only once; subsequent returns will be refunded according to our standard conditions.
    • Product sets purchased through Mix & Match can only be returned in full; partial returns cannot be accepted.
    • Product sets purchased through Mix & Match cannot be exchanged.
    • If you received the wrong design or a faulty product, you can always return it free of charge within 28 days after receiving your order. Please contact us at [email protected] with your Order ID and details of the issue. When returning the item(s), please try to use the original shipping box. If a significantly larger box is used, additional shipping costs may apply.
    • Returns and exchanges are not available for Artipoppe Archive Sale pieces

    Returning from outside the European Union

    When shipping across EU borders, some steps must be followed to ensure your return is processed properly. For more information on how to ship your return, read more here.

    Send your return to:

    Artipoppe
    Nieuwe Rijksweg 68T
    4128 BN  Lexmond
    The Netherlands

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