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Frequently asked questions

  • COVID-19
  • Product Information
  • Sizing & Instructions
  • Orders & Payment
  • Shipping & Delivery
  • Care & Repair
  • Contact Us

COVID-19

Will Corona – COVID-19 impact the delivery of my order?
We continue to ship globally, it is possible that our delivery partners experience some additional transit time. We assure that our parcels leave our headquarters in a safe state and our delivery partners take all necessary precautions to deliver them in a safe manner without any contact at your home. Please consult our Corona – Covid-19 page here for more information.

Product Information

Where can I buy Artipoppe products?
Artipoppe is available worldwide through shop.artipoppe.com and in selected stores. Please read more here on the selected stores.
Where are Artipoppe products made?
We are committed to running a modern and responsible business with good care for nature, people and animals. Our jacquard fabrics are woven in Lithuania, the country where we have a team of workers creating our Zeitgeist Carriers also. All our workers earn fair wages and are being treated with respect and dignity. We source our raw materials solely from ethical producers that respect the environment and are working with nature instead of against it. We always search for options that are animal friendly and buy only mulesing-free merino from our suppliers. All our products are checked and finished in the Netherlands under our own roof where they are also being carefully packaged and handed over to our couriers to be shipped to all corners of the world.
What is the difference between the Zeitgeist Baby Carrier and Zeitgeist Toddler Carrier?
The Zeitgeist Baby Carrier is suitable from birth up to 2 years (3.2 kilograms (7 lb) – 20 kilograms (44 lb)). It is fully adjustable and grows with your baby. The Zeitgeist Toddler Carrier is suitable from 1 year old up to 3.5 years old. A baby under 1 year old will not fit in the Zeitgeist Toddler Carrier.

Sizing & Instructions

What is ergonomic babywearing?
All Artipoppe products are designed for ergonomic babywearing, meaning:
  • Upright carrying only, with legs out and baby’s hands close to baby’s chest or mouth to support the fetal tuck position.
  • Spread Squatting Position, the knees are at or above the level of baby’s bum.
  • Sufficient head support. Baby’s head is supported with an open airway and is kept from falling to the sides or backwards.
  • Our products are totally adjustable in order to accommodate different built children and babywearers.
  • When used properly, our wraps, ring slings and carriers provide a center of gravity close to the babywearer’s body to avoid backaches. The child should never be dangling in front or back.
  • The materials are breathable and natural.
A little reminder to never wrap your baby in the “cradle” position. It is a high risk carrying method, in which the chin can slump forward on the chest and the baby can suffocate within a few minutes without making a sound. Next to that the cradle position doesn’t provide a good Spread Squatting Position which is optimal for the hip development of the baby.
From which age can I use the Zeitgeist Baby Carrier?
The Zeitgeist Baby Carrier is suitable from birth up to 2 years (3.2 kilograms (7 lb) – 20 kilograms (44 lb)). For low birthweight babies and children with medical conditions, seek advice from a health professional before using the product.
What is the difference between the Zeitgeist Baby Carrier and Zeitgeist Toddler Carrier?
The Zeitgeist Baby Carrier is suitable from birth up to 2 years (3.2 kilograms (7 lb) – 20 kilograms (44 lb)). It is fully adjustable and grows with your baby. The Zeitgeist Toddler Carrier is suitable from 1 year old up to 3.5 years old. A baby under 1 year old will not fit in the Zeitgeist Toddler Carrier.

Orders & Payment

Where can I buy Artipoppe products?
Artipoppe is available worldwide through shop.artipoppe.com and in selected stores. Please read more here on the selected stores.
Which are the means of payment accepted by Artipoppe?
Artipoppe allows you to pay online by PayPal, MasterCard, VISA, American Express, Alipay, Bancontact, China Union Pay, Giropay, iDEAL, Klarna, Soft Banking and online bank transfer.
What do the prices shown represent?
Since Artipoppe is based in the Netherlands, all customers within the EU are shown prices with VAT included. Also to customers for the United States, China, Hong Kong and Israel prices will be displayed including local VAT and duties. For all other countries outside the EU, prices will be displayed excluding VAT. For some countries we offer to add local taxes and duties in the checkout process. As a non-EU recipient, you are liable for all import duties and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please read more here on our Taxes & Duties page.

Shipping & Delivery

Where do you deliver?
Artipoppe offers free, quick and easy worldwide shipping on all orders.

Care & Repair

How do I care for my Zeitgeist Baby Carrier?
Always follow washing instructions on the tag. We recommend spot cleaning your carrier as needed with a soft cloth, ox gall and lukewarm water.
  • Machine washable: Wash at 30°C (86°F) on a delicate program. Line dry in the shade. Only use liquid detergent and do not use softeners. Do not tumble dry. Hot steam iron.
  • Hand wash: Swirl in lukewarm water with a gentle liquid detergent (“no-rinse” detergents are not advised, and do not use detergents that hold lanolin or olive oil, both can cause colors to bleed). Rinse gently in clean water, same temperature as the previous bath, and do not use running water. Squeeze and press water out without wringing. Fold your carrier between towels and roll up. Press the roll to remove excess water. Dry flat in the shade. Iron on wool or silk setting.

Contact Us

Customer Care
If you need help with order details, shipping, styling, size and fit, or anything else, our excellent customer care team is here for you. Don’t hesitate to reach out to us via email at [email protected]. We do our best to get back to you within 24 hours on business days from Monday through Friday from 9 am to 5 pm CET.